Question 1

How long does shipping take?

Accepted Answer

Pre-orders typically ship within 7–10 business days.

You’ll receive tracking information as soon as your order is on the way.

Question 2

What are Candid Candles made of?

Accepted Answer

Our candles are made with 100% soy wax and premium fragrance oils for a clean, long-lasting burn.

Question 3

How long do the candles burn?

Accepted Answer

Each 14 oz candle has an approximate burn time of 60–70 hours when burned properly.

Question 4

What is the difference between cotton and wood wicks?

Accepted Answer

Cotton wicks provide a traditional, steady burn
Wood wicks create a soft crackling sound and a cozy ambiance (available as an upgrade)

Question 5

Why is my candle a pre-order?

Accepted Answer

Candid Candles are poured in small batches to ensure quality.

Pre-orders allow us to prepare your candle fresh, just for you.

Question 6

Are your candles safe for indoor use?

Accepted Answer

Yes. Always burn candles on a heat-resistant surface and never leave them unattended.

Question 7

Can I return or exchange my candle?

Accepted Answer

Due to the nature of our products, all sales are final.

If there is an issue with your order, please contact us and we’ll make it right.

Question 8

Do you offer custom or bulk orders?

Accepted Answer

Yes. For events, gifts, or custom requests, please contact us directly for more information. Info@candidcandlestudio.com

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